Frequently Asked Questions

1. Where do you ship?
We currently ship only within the United States. We don’t offer international shipping at this time.

2. Is shipping really free?
Yes! Every order ships free anywhere in the United States, with no minimum purchase needed.

3. How long does it take to process my order?
Most orders are processed within 1 to 2 business days after your payment is confirmed. We don’t process or ship orders on weekends or public holidays.

4. How long will delivery take?
Once your order ships, delivery usually takes 5 to 7 business days, depending on where you live.

5. How can I track my order?
As soon as your order ships, we’ll email you a tracking number. You can use it to check your delivery status online.

6. What if my order is delayed?
Weather, holidays, and courier issues can sometimes slow things down. Thanks for your patience, and if your package is taking longer than expected, we’ll help track it down.

7. What if I entered the wrong shipping address?
Please double-check your address at checkout. We can’t be responsible for delays or lost packages caused by an incorrect address.

8. What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Maestro, Mastercard, Visa, and Visa Electron. Your payment details are handled securely, and we never store your full card information.

9. Can I return an item?
Yes, you can return any item within 30 days of receiving it. It should be unused, in its original packaging, and in the same condition you received it.

10. How do I return an item?
It’s easy:

1. Contact us by email or phone.
2. Tell us your order number and what you’d like to return.
3. We’ll send you instructions on how and where to ship it back.
4. Pack the item safely and send it on its way.

11. When will I get my refund?
Once we receive and check your returned item, we’ll process your refund within 10 days. It goes back to your original payment method, and we’ll email you when it’s done.

12. Which items can’t be returned?
We can’t accept used or damaged items (unless they were damaged in shipping), items without their original packaging, or sale and clearance items unless stated otherwise.

13. What if I received a damaged, defective, or wrong item?
Please contact us right away. We’ll make it right with a free replacement or a full refund.

14. Who pays for return shipping?
Return shipping is the customer’s responsibility, unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

15. How can I contact you?
Call us at +1 562-736-9140 or email info@everydaypetmart.shop. We’re open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.